Using logical thinking and good analytical skills can be beneficial in the workplace. Skills like these demonstrate a person’s level of intellectual ability, or IQ. But a high IQ isn’t the only marker for career success. Emotional intelligence, or EQ, is just as important. This is the ability to understand, manage, and evaluate emotions, both in yourself and in others.

Workplaces that have high levels of EQ among their leaders and employees benefit from the greater empathy that is shown to others. This leads to more effective teamwork and decision-making. And the good news is that we can all work toward improving our EQ.

By the end of this course, you’ll be able to:

• Define the key elements of EQ
• Explain the importance of emotional intelligence in the workplace
• Identify ways to improve your EQ and utilize empathy

Why take this course?

The ability to recognize when a colleague is feeling angry or upset is a crucial skill. Suitable for everyone, this course will show you why improving your EQ results in greater job satisfaction and happiness.

10 mins | SCORM | Development Plan