Customer Service Mastery

Anticipating Customers' Needs (CSM02)

There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet all of their needs. Especially the ones they weren’t even aware of. But doing this successfully means you need to get inside their heads.

Luckily, you don’t need to be a mind reader to anticipate your customers’ needs. There are easier and more realistic ways to understand who your customers are and what they need from you. This kind of insight will allow you to make sure your customers have a positive experience that will ensure they return.

By the end of this course, you’ll be able to:

•Define why anticipating customers’ needs is important
•Explain how data can be used to understand who customers are and what they need
•Choose techniques to identify your customers’ needs and start putting them first

Why take this course?

Everyone working for a brand or organization has a part to play in making sure each customer’s journey is a positive one. This course will make sure you’re up to speed with how to anticipate your customers’ needs and why it’s important.

10 mins | SCORM | Takeaway Tasks

  • Anticipating Customers' Needs
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever