Retail Applied

Adopting a 'Customer First' Mindset (RA001)

Do you always remember to put the customer first? You want to do a great job, but there’s a lot to remember in retail. And you’ll probably face unexpected situations with customers you haven’t been trained for. But if you have a “customer first” mindset, this can guide your actions and help you be an effective retail employee.

A customer-first mindset is more than just having a friendly and positive attitude. It’s a way of thinking that places the customer at the heart of everything you do. This brings many advantages to the business and will help you excel in your role. In this course, you’ll learn strategies for demonstrating a customer-first mindset in your workplace.

By the end of this course, you’ll be able to:

• Explain what a customer-first mindset is so you know what’s expected of you as an effective retail employee
• Recognize the benefits of having a customer-first mindset for retail success
• Apply strategies to adopt a customer-first mindset so you can offer a great retail service

Why take this course?

Retail success depends heavily on having a customer-centric focus. This course is ideal for retail assistants or executives who regularly deal with customers. You’ll learn what a customer-first mindset means, the advantages of having this mindset in retail, and strategies for adopting this mindset in your retail role.

10 mins | SCORM | Takeaway Tasks

  • Adopting a Customer First Mindset
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever